DEFINITIONS

As used in this Agreement, the following terms shall have the meanings set forth below

•  "Agreement" means this Terms of Service and its annexures together with all amendments as approved in writing by the Parties from time to time;

• "Advance Payment" means 50% of the Charges which are to be paid by the Client at the time of signing the agreement to retain the Company for performing the services.

• "Charges" means the total amount charged by the Company to the Client for rendering the Service as requested by the Client.

• "Duration" means the duration of events for which Company services are retained.

• "Event" means the purpose for which the Company Services are retained.

• "Remaining Amount" means charges remaining to be paid after the payment of the booking fee.

PAYMENTS POLICY 

50% of the agreed amount is required when signing the agreement. Dates are reserved only when this Advance payment is made by the Client to the Company either through Cash, Bank transfer, UPI or Cheque. The agreement form will be mailed by the Company upon receiving the Advance payment, to the Email address provided by the Client at the time of booking.

The remaining 20% of the balance amount should be paid a week before the event date. The balance of 30% (the "REMAINING AMOUNT") should be paid on the event date once we hand over the work.

CANCELLATIONS AND POSTPONEMENTS 

• Once Client and Company have agreed on time(s) and date(s) for a Service, Company will engage a dedicated team for that client only, and that team will solely work for that specific Client for that time(s) and date(s). Whether the Client postpones or cancels an assignment, or is unable to reschedule said assignment to a time and date agreeable to the Company, the Client will be responsible for payment of any and all expenses up to the time of postponement or cancellation. If the same assignment is rescheduled for a later date, the full fee and any additional expenses will be charged for the actual event. If the client cancels the event for whatever reason, the booking fee is non-refundable.

• Any deposits paid on booking become non-refundable for cancellation. Fees for cancellation or postponement will apply irrespective of the reasons for the cancellation or postponement. However, Planner understands that death doesn't always happen as planned and consideration will be given in any such circumstance.

• The cancellation fee will vary from 15-20 % of the total agreed amount.

ADDITIONAL FEE 

An additional fee will be imposed upon confirmation of the extra services by the client, which are not mentioned in this agreement.

FAILURE

All the rights that are released and quoted are only given subject to payment in full. The Event Manager reserves the right to terminate the delivery of services in its entirety and/or partially with the possibility of a monetary claim(s) as per order value should you fail in fulfilling any of the Terms & Conditions stated herein, inclusive of the Terms of Payment.

CHANGE

You shall not change the date, time and/or location of the Event (“Event Details”) as listed in the quotation/proposal without first contacting and advising the Event Manager of said change to determine the Event Manager’s availability. Where you change the Event Details, subject to the availability of the Event Manager, every effort will be made by the Event Manager and staff to transfer location reservations, sub-contractors and support to the new date. In such event, you agree that any expenses including but not limited to deposits and fees that are non-refundable and non-transferable, are your sole responsibility. There may also be additional charges above and beyond those outlined in paragraph 1 above. The Event Manager is not responsible for these compromises in quality in the event of last-minute changes. If you change the Event Details and the Event Manager is unavailable to provide services, then the Event Manager is released from all contract obligations, and shall in no way be held responsible or liable in any manner whatsoever for non-performance. You shall also forfeit the deposit paid for non-compliance with these terms and conditions.

PERMISSION

You confirm that the Event Manager is given the right and permission to use any and all images, both photographic prints and digital images and videos or other recording media, in their advertising, studio, literature, event exhibitions, editorial, trade or any other purpose and any manner and medium. You release the Event Manager and its legal representatives and assigns from all claims and liability relating to said photographs, videos or other recording media. It is agreed that the Event Manager may display and use the photographs taken for advertising, display, website and internet promotion, photographic contests, public display such as in malls, photography books, store fronts, window displays, studio display, television advertising, magazine advertising and any other purpose thought proper by the Event Manager. You acknowledge that this is for promotional purposes only and do not expect any compensation of any kind. There shall be no expiration period for this permission.

CO-OPERATION

The Parties agree to positive cooperation and communication for the best possible results. The Event Manager is not responsible for the acts and omissions of key individuals or their failure to be present or to cooperate during the Event.

LOAN ITEMS

The Event Manager shall at all times retain ownership and title of any items loaned to you (“Loan Items”). All risks of loss or damage to the Loan Items from any cause will be assumed by you. The Loan Items shall be returned in the condition received from the Event Manager and the security deposit for the Loan Items as stated in the quotation/ proposal shall be refunded. Where the Loan items are damaged or lost, you shall be required to reimburse the Event Manager for the cost of the Loan Items. Failure to reimburse the Event Manager within 7 days upon receipt of the Event Manager’s invoice for the damaged and/or lost Loan Items will entitle the Event Manager to forfeit the security deposit.

CONFIDENTIALITY OBLIGATIONS

• The Parties acknowledge that the existence and the terms of this Agreement and any oral or written information exchanged between the Parties in connection with the preparation and performance of this Agreement are regarded as confidential information. Each Party shall maintain the confidentiality of all such confidential information, and without obtaining the written consent of the other Party, it shall not disclose any relevant confidential information to any third parties, except for the information that: (a) is or will be in the public domain (other than through the receiving Party's unauthorized disclosure); (b) is under the obligation to be disclosed pursuant to the applicable laws or regulations, rules of any stock exchange, or orders of the court or other government authorities; or (c) is required to be disclosed by any Party to its shareholders, investors, legal counsels or financial advisors regarding the transaction contemplated hereunder, provided that such shareholders, investors, legal counsels or financial advisors shall be bound by the confidentiality obligations similar to those set forth in this Section. Disclosure of any confidential information by the staff members or agencies hired by any Party shall be deemed disclosure of such confidential information by such Party, which Party shall be held liable for breach of this Agreement.

• This Section shall survive the termination of this Agreement for any reason.

INDEMNITY

You shall indemnify and hold the Event Manager harmless against all actions, proceedings, demands, claims, liabilities or damages, costs or expenses whatsoever or howsoever arising as a result of: (a) any omission, breach or non-compliance by you of these terms and conditions; and (b) any act or omission by your guests for the Event and/or any individuals or entities participating in or attending the Event and any form of injuries, disputes, damages, damages to property, indirect loss, direct loss, consequential loss or deaths arising or resulting therefrom during, before, and after the said Event; including without limitation, those arising from or in connection with third-party claims for breach of contract, personal injury, damage and/or loss, defamation, failure to obtain the relevant licenses, the infringement of any patent, trademark, copyright or other intellectual property rights.

REPRESENTATION AND WARRANTIES

• Each Party represents and warrants that they are duly incorporated and validly existing entities or individuals, as the case may be, and are in good standing under the applicable laws and regulations.

• Each Party represents and warrants that all the requisite permits, licenses, approvals and other necessary authorizations from any governmental, statutory or other applicable authority have been obtained by it on the execution, performance and delivery of this Agreement.

• Each Party undertakes that there is no action or proceeding of any nature pending against it before any court of law or authority including but not limited to proceedings of insolvency or bankruptcy that may hamper or inhibit the execution and performance of this Agreement.

• Any kind of permit required by the venue’s property, or govt. must be provided by the client. If not then any circumstances (Legal harassment, defamation, etc.) that the company will face, the client will be liable for that.

WARRANTY

The Company represents and warrants that it will render the Services in a professional manner

consistent with general industry standards. The company ensures that:

• The company will try meet the Client's requirement;

• Accuracy or reliability of the results that may be obtained from the use of Services.

• The quality of Services, information, or other material obtained by the Client from or through the Services will meet the Client's expectations.

The Company shall not be liable for:

• Any interruption from any person outside the company’s team.

• Delay in rendering or interruptions in the services due to natural calamities, or accidental issues.

• Loss, theft, destruction, corruption.

• Any other event, beyond the control of the company.

PRIVACY

The Client should also refer to the Company's Privacy Policy for information about how the Company uses, collects and discloses information to third parties. Our Privacy Policy explains how the Company treats personal information and protects the Client's privacy.

ACCEPTANCE 

• The acceptance of all policies, documents, notifications, emails and notices contained or referenced herein and to comply under the present Agreement and the client has read and understands this Agreement.

• If the Client does not agree to be bound by this Agreement and other policies, the Client shall not avail of the services of the Company.

• If this Agreement conflicts with any other document, this Agreement will prevail for services rendered by the Company.

Privacy Policy

Welcome to Exotic Caterer & Event Planner ("Company," "we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.exoticplanner.in (the "Website").

Please read this privacy policy carefully. If you do not agree with the terms of this policy, please do not use our website.

Information We Collect

We may collect and process the following types of data from you:

• Personal Identification Information: Such as your name, email address, phone number, and mailing address when you fill out a contact form, make inquiries, or book services.

• Payment Information: If you make a purchase or booking, we collect payment details such as credit card information through secure payment gateways.

• Usage Data: This includes information like your IP address, browser type, operating system, and access times. This data helps us analyze website performance and enhance user experience.

• Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our website and hold certain information.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services.

• To manage bookings, payments, and customer inquiries.

• To personalize your experience on our website and offer tailored services.

• To communicate with you regarding your booking or respond to inquiries.

• To process payments securely.

• To monitor and analyze usage and trends to improve the website.

• To comply with legal obligations.

How We Share Your Information 

We do not sell or share your personal information with third parties, except in the following cases:

• Service Providers: We may share your data with third-party service providers to facilitate payments, deliver services, or provide customer support.

• Legal Obligations: We may disclose your information to comply with applicable laws, regulations, or court orders.

• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Data Protection RightsDepending on your location, you may have the following rights regarding your personal data:

• The right to access and update your personal information.

• The right to request deletion of your personal information.

• The right to object to the processing of your data.

• The right to withdraw consent at any time where consent was given.

If you wish to exercise these rights, please contact us at [Insert Contact Information].

Cookies

We use cookies to collect information about your browsing activities. You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not function properly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Exotic Caterer & Event Planner
Email: exoticplannerofficial@gmail.com
Phone:  +91-8918284291, +91-7585883367, +91-7001387757
Address: Durgapur, West Bengal, India

By using our website, you consent to this Privacy Policy.